Question 1

What is Teachrelays?

Accepted Answer

Teachrelays is a UAE-based online tutoring service (Teachrelays LLC) that matches IGCSE, O-Level and A-Level students with vetted teachers for one-to-one classes on the exact topics they find hard, covering O-Level, IGCSE, AS and A2 Level across Cambridge and Edexcel, with a school-by-school explorer for UAE schools and an instant study-plan builder. Classes cost AED 80–100 per hour, start with a free 30-minute demo, and include a progress report to parents after every lesson.

Question 2

My child's subjects are split across Cambridge and Edexcel — can you handle that?

Accepted Answer

Yes — mixed boards are normal in UAE schools. In our Plan Builder each subject gets its own board, and every teacher works from that board's exact syllabus and past papers.

Question 3

How are Teachrelays teachers vetted?

Accepted Answer

Every teacher passes a subject test and a live teaching audition on screen before meeting any student. We check qualifications, board experience, and how clearly they actually explain.

Question 4

What happens in the free 30-minute demo class?

Accepted Answer

A real 30-minute mini-lesson on the exact topic you tell us about in the booking form — not a sales call. Afterwards you get the teacher's honest feedback and a suggested way forward.

Question 5

What happens after the free demo class?

Accepted Answer

Nothing automatic. If your child clicked with the teacher, message us on WhatsApp and we'll set up ongoing classes — one class at a time, no packages, no lock-ins, stop whenever you like. If it wasn't a fit, that's completely fine too.

Question 6

How much does online tutoring cost in the UAE with Teachrelays?

Accepted Answer

AED 80/hour for IGCSE and O-Level, AED 90/hour for AS Level, AED 100/hour for A2 Level, paid class by class. Group exam crash courses from AED 300 per seat. The demo is always free — and founding families lock these launch prices for 12 months.

Question 7

How do we pay for classes?

Accepted Answer

Per class, in advance, by bank transfer — we share the details on WhatsApp. Online card payment is coming soon. No packages, no lock-ins.

Question 8

What if we don't like the teacher?

Accepted Answer

Tell us on WhatsApp and we'll match you with a different teacher for the next class, free. No awkward conversations — that's our job.

Question 9

Can we reschedule a class?

Accepted Answer

Yes — just message us on WhatsApp at least 6 hours before the class and we'll move it, no problem.

Question 10

Do you follow our school's syllabus and exam board?

Accepted Answer

Yes. Tell us the board and code (for example Cambridge 0580 or Edexcel 4MA1) and the teacher works from that exact syllabus and its past papers.

Question 11

Do parents get access to a portal?

Accepted Answer

Yes — every Teachrelays family gets a login to our own platform showing upcoming classes with join links, every progress report, and payment status. Your login comes with your first class.

Question 12

Are the online classes recorded?

Accepted Answer

On request, yes — recordings are shared privately with you for revision.

Question 13

What do we need at home to join a class?

Accepted Answer

A laptop or tablet, stable internet, and Zoom or Google Meet — the teacher sends the link before every class.

Question 14

What time zone are classes scheduled in?

Accepted Answer

All scheduling is in UAE time. Our teachers' calendars are already aligned to UAE afternoons, evenings and weekends.

Question 15

Who is behind Teachrelays?

Accepted Answer

A UAE mum who spent two years finding online teachers for her own kids' O-Levels and A-Levels — and built the service she wished existed. Read the full story on our About page.

Frequently asked questions

Your child's next topic could be fixed this week.